Terms of Service

1. Acceptance of Terms

By creating an account, installing, or using ChatNest's AI chatbot platform on your website, you agree to be bound by these Terms of Service. If you do not agree to these terms, do not use our services.

2. Service Description

ChatNest provides an AI-powered chatbot platform that enables businesses to deploy intelligent chatbots on their websites. Our service includes:

• Customizable chatbot creation and deployment
• AI-powered conversation capabilities
• Conversation analytics and insights
• Integration with your website
• Customer support and maintenance

3. Account Registration and Use

You must create an account to use ChatNest. You are responsible for:

• Providing accurate and complete registration information
• Maintaining the security of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized access

4. Acceptable Use Policy

You agree not to use ChatNest to:

• Deploy chatbots for illegal purposes or fraudulent activities
• Violate any applicable laws or regulations
• Infringe on intellectual property rights of others
• Distribute spam, malware, or harmful content
• Impersonate others or provide false information
• Attempt to access unauthorized areas of our system

5. Pricing and Payment

ChatNest offers various subscription plans with different features and pricing tiers. Payment terms include:

• Subscription fees are billed monthly or annually based on your selected plan
• All fees are non-refundable except as required by law
• We reserve the right to change pricing with 30 days notice
• You may cancel your subscription at any time, effective at the end of your billing period
• Overages or usage beyond plan limits may incur additional charges

6. Intellectual Property

ChatNest and its original content, features, and functionality are owned by us and protected by international copyright, trademark, and other intellectual property laws. You retain ownership of your chatbot content and conversation data.

7. Service Availability

We strive to maintain 99.9% uptime but do not guarantee uninterrupted service. We reserve the right to modify, suspend, or discontinue any aspect of the service with reasonable notice. Scheduled maintenance will be communicated in advance.

8. Limitation of Liability

To the maximum extent permitted by law, ChatNest shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, data loss, or business interruption arising from your use of our service.

9. Data and Privacy

Your use of ChatNest is subject to our Privacy Policy. You are responsible for ensuring your chatbot complies with all applicable privacy laws and regulations, including GDPR, CCPA, and obtaining necessary consent from your website visitors.

10. Termination

We may terminate or suspend your account immediately, without notice, for conduct that violates these Terms or is harmful to other users, us, or third parties. Upon termination, your right to use the service will immediately cease.

11. Changes to Terms

We reserve the right to modify these terms at any time. We will notify you of significant changes via email or through the platform. Continued use after changes constitutes acceptance of the new terms.

12. Contact Information

For questions about these Terms of Service or to report violations, please contact our support team through the website.