Privacy Policy

1. Information We Collect

When you use ChatNest, we collect the following types of information:

• Account Information: Name, email address, business name, and website URL when you create an account
• Chatbot Data: Conversation logs, chat transcripts, and customer interactions through your deployed chatbots
• Technical Information: IP addresses, browser type, device information, and usage analytics
• Payment Information: Billing details processed securely through our payment providers

2. How We Use Your Information

We use the collected information to:

• Provide and maintain the ChatNest chatbot platform
• Train and improve AI models to enhance chatbot responses
• Process your transactions and send billing notifications
• Provide customer support and respond to your inquiries
• Send important updates about our service and new features
• Detect and prevent fraudulent activities

3. Chatbot Conversation Data

Conversations between your website visitors and your ChatNest chatbot are stored to provide service functionality, including conversation history and analytics. This data is encrypted and accessible only to you and authorized users on your account. We may use anonymized conversation data to improve our AI models.

4. Information Sharing

We do not sell your personal information or chatbot data. We may share information with:

• Service Providers: Third-party companies that help us deliver our services (hosting, payment processing, analytics)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with any merger, acquisition, or sale of assets

5. Data Security

We implement industry-standard security measures including encryption, secure data centers, regular security audits, and access controls to protect your information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your account information and chatbot conversation data for as long as your account is active or as needed to provide services. You can request deletion of your data at any time, subject to legal retention requirements.

7. Your Rights

You have the right to access, correct, export, or delete your personal information and chatbot data. You may also object to certain processing activities. Contact us to exercise these rights.

8. Cookies and Tracking

We use cookies and similar technologies to maintain sessions, remember preferences, and analyze usage patterns. You can control cookie preferences through your browser settings.

9. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us through our website or email our support team.